FAQ (General)
I'm seeing a No Connector error or my Data is not syncing
Occasionally our Data Connector will go offline or show an error - this is typically due to something happening on the server, interrupting the Connector program or its Service. If this happens, you'll see one of: Your data not Syncing (for Forecast ...
I have been notified that my email Bounced/Blocked, what now?
Emails can bounce or block for a variety of reasons, some are IT related (rejected by server security rules), some sender error (incorrect email address), and even some receiver errors (mailbox full). Our mail provider, by default, prevents repeat ...
How do I delete a User?
How do I delete a User? All Users are maintained at the Portal level for Plus.Live, so if you go to 'Administration' this is where you setup and maintain Users. User groups are what defines which application (Snapshot or Sales or Forecast etc) the ...
How secure is the Data Connector within Plus.Live?
The Data Connector (DC) uses industry standard HTTPS/SSL (TLS v1.2) encryption for all connections to the Plus.Live Servers - the same as when going to the site in a browser. All connections for the Data Connector (DC) are initiated from the clients ...
How do Users get calculated within a Plus.Live application?
Users are set at the Portal Level and can be then added to a variety of applications under the Plus.Live plaform. From a pricing point of view, for example, every User that is added to Plus.Live and has access to Sales (or whichever application) is ...
How do I update my Credit Card for an Application within Sales.Live
You can update your card in Plus.Live- just log in and go to the company profile page. That's on the Admin menu (top right, click on icon), then look to the left menu, and choose "Company Profile" If you need more help, pop us a ticket to ...
Updating the Time Zone
Time Zones are set at both a company level and at an individual level. This allows User's with team members in different countries the ability to co-ordinate the scheduling of Event & Notifications. The Company Time Zone should be set to your Head ...