Data Connector problem in Plus.Live

I'm seeing a No Connector error or my Data is not syncing

Occasionally our Data Connector will go offline or show an error - this is typically due to something happening on the server, interrupting the Connector program or its Service.

If this happens, you'll see one of:
  1. Your data not Syncing (for Forecast and/Sales)
  2. Getting multiple Sales Document failure error emails (Sales)
  3. The below image (Snapshot)


The first steps in fixing this should be to do the following:
  1. Log into your SQL Server where the Data Connector was installed
  2. Run the Plus Live Data Connector - you can typically find this by searching the Start menu
  3. Find the Connection to your ERP Database
  4. Stop the service (if its not already stopped)
  5. Start the service
And that's it! If you're using Forecast or Sales Live, you should start a Sync shortly after to bring the data back in line.

If you need more help, our team is here on Support@Plus.Live

If the error persists, there's likely a deeper problem with the setup of the Connector, or the database User the Connector uses, contact us if this is the case and we'll help ASAP.