Data Connector problem in Plus.Live

I'm seeing a No Connector error or my Data is not syncing

Occasionally our Data Connector will go offline or show an error - this is typically due to something happening on the server, interrupting the Connector program or its Service.

If this happens, you'll see one of:
  1. Your data not Syncing (for Forecast and/Sales)
  2. Getting multiple Sales Document failure error emails (Sales)
  3. The below image (Snapshot)


The first steps in fixing this should be to do the following:
  1. Log into your SQL Server where the Data Connector was installed
  2. Run the Plus Live Data Connector - you can typically find this by searching the Start menu
  3. Find the Connection to your ERP Database
  4. Stop the service (if its not already stopped)
  5. Start the service
And that's it! If you're using Forecast or Sales Live, you should start a Sync shortly after to bring the data back in line.

If you need more help, our team is here on Support@Plus.Live

If the error persists, there's likely a deeper problem with the setup of the Connector, or the database User the Connector uses, contact us if this is the case and we'll help ASAP. 

    • Related Articles

    • Data Connector Special Notes

      IMPORTANT: The Plus.Live Data Connector can be downloaded and set as many times as you want for 1 portal but only ever once per computer. Then per computer click on 'Connect to your Plus.Live Portal'. Generally this is fine for stand alone computers ...

    • How secure is the Data Connector within Plus.Live?

      The Data Connector (DC) uses industry standard HTTPS/SSL (TLS v1.2) encryption for all connections to the Plus.Live Servers - the same as when going to the site in a browser. All connections for the Data Connector (DC) are initiated from the clients ...

    • 1. Create Company Portal & User

      If this is your first Application within the Plus.Live portal, we first need to set up a Company Portal and Admin User, within Sales.Live. This is all done in the Plus.Live Portal, or "engine room" (screen dump below) and to get there, follow these ...

    • 2. Connect Business System to Sales.Live

      Once you've set up the Company Portal and First User, you need to connect your Business System (ABM, MYOB, SAGE etc) to Sales.Live. This connection is via something we call a Data Connector. This allows the sharing of information between your ...

    • Error Message - Dashboard or Widget failed to load

      If this error pops up when running a Dashboard:  Sorry this dashboard or widget failed to load. Please see the error message below for more information: You Dataset is too large, with more than xxx xxx rows. Snapshot.live has a limit of 500000 rows. ...