Recent Articles
I'm seeing a No Connector error or my Data is not syncing
Occasionally our Data Connector will go offline or show an error - this is typically due to something happening on the server, interrupting the Connector program or its Service. If this happens, you'll see one of: Your data not Syncing (for Forecast ...
Why is there an additional cost to my Custom From Address?
The email provider that Plus Software uses for your Custom From address imposes additional fees and Plus passes these on. We do not pass on additional time costs to maintain - this is already within your montly business plan.
I'm moving from Snapshot Desktop to Snapshot Live - How do I get my Dashboards across?
We try to make your transition from Desktop to Cloud as seamless as possible, so we've made a quick-start guide to getting your dashboards across to Snapshot Live. What you'll need: To have messaged us at support@plus.live to arrange changeover ...
I have been notified that my email Bounced/Blocked, what now?
Emails can bounce or block for a variety of reasons, some are IT related (rejected by server security rules), some sender error (incorrect email address), and even some receiver errors (mailbox full). Our mail provider, by default, prevents repeat ...
How are my Custom Email Address records protected?
We store the records you use to create the Custom Sender Address in the same manner as the rest of your data - in a Microsoft Azure Database with significant access restrictions. We do need to add these records to outgoing emails for the verification ...