FAQ (General)
Error Message - Dashboard or Widget failed to load
If this error pops up when running a Dashboard: Sorry this dashboard or widget failed to load. Please see the error message below for more information: You Dataset is too large, with more than xxx xxx rows. Snapshot.live has a limit of 500000 rows. ...
How do I display a Parameter value on a Dashboard?
If you have set up a Dashboard to have some Parameters to limit the data with the Dashboard is run you can display the Parameter values on your Dashboard. Here’s how: You need to add the parameter to the list of fields available in the Data Source ...
Pricing Snapshot and Snapshot.Live Fair Cost Policy
Plus Software has a Fair Cost policy for Customers on our desktop Snapshot, SnapshotBI.com. If an existing Customer of the desktop SnapshotBI wants to use Snapshot.Live (Cloud and Desktop Snapshot) either to replace SnapshotBI, or to use alongside, ...
What is the process to start migrating to Snapshot.Live, if I am a SnapshotBI Customer?
Snapshot.Live is part of the Plus.Live Platform, which you can read about HERE To answer your question, you would most likely start your discussion with your Partner. They have knowledge of the differences between the Desktop / On Premise Solution ...
There is a Community Dashboard from SnapshotBI (Desktop/On Premise) that is NOT in Snapshot.Live - what do I do?
The new Snapshot.Live platform has fewer Community Dashboards than the desktop version of Snapshot. There are a number of reasons for this, but If you want one of the Community Dashboards from SnapshotBI, please speak to your Partner or Plus ...
Can I keep my Existing Dashboards in SnapshotBI (Desktop/On Premise) if I move to Snapshot.Live (Cloud)?
You (or your Partner or Plus) can re-create your existing SnapshotBI.com (Desktop/On Premise) Dashboards in Snapshot.Live (Cloud). Some parts of your previously created Dashbboards can be re-used to reduce the cost and time involved. Unfortunately, ...
How do I access Dashboards in Snapshot.Live (Cloud) that are not available in SnapshotBI (Desktop/On Premise)?
There is no migration tool available between Snapshot.Live (Cloud) and SnapshotBI.com (Desktop/On Premise) That’s because Plus.Live (the platform that Snapshot.Live sits on) is a completely different back end platform. However, if you do want to port ...
I’m an existing Customer of SnapshotBI.com (Desktop/On Premise) - I now want to use Snapshot.Live – how can you help?
That’s easy! If you like Snapshot.Live, Register your Free Trial, and start using for 14 days for Free. The Free Trial will give you an excellent idea of the functionality and the "look and feel" both on your Laptop/Mac/PC or from another device ...
Why can I not see any Community Dashboards?
You may have selected the generic 'SQL Server' for which there are no Community Dashboards. When setting up the connection to the Database in the Data Connector you need to select, for example Sage 200 (Evolution) - you will then see Community ...
What are Categories in Snapshot.Live?
Categories are a way of identifying or grouping certain Dashboards together. For example: a Category might be Sales and all Dashboards relating to Sales could be within that Category. Only Adminstrators and Users who can add Dashboards can add ...
How do I add Dashboards to my Favourites?
Adding a Dashboard to the Favourite menu means you can get to your most important Dashboards quickly. Here's how: Open the Community or Custom Dashboard menu to see the Dashboards available; Click on the Star (see yellow highlight below). That ...
Can I get Dashboards to automatically refresh?
Sure. Under My Settings, enter a Dashboard Refresh time - that will do it! Need further information? Submit a ticket by sending an email to Support@Plus.Live or use the "Chat" option (note - only available within Plus.Live).
Can I maximise one element or section of a Dashboard to full screen?
Yes! Hit this icon on any Dashboard Segment. Need further information? Submit a ticket by sending an email to Support@Plus.Live or use the “Chat” option (note – only available within Plus.Live).
Can I view Dashboards in full screen?
Yes, indeed. When you have a Dashboard open, click on this icon (top right). Tip: You can also click on the Fullscreen option when you run a Dashboard, with parameters: Need further information? Submit a ticket by sending an email ...
Can I add a Default Dashboard for all Snapshot.Live Users, when they log in?
Sure! On the Snapshot.Live menu, scroll down to My Settings: Choose the Dashboard you want to appear on your home screen, when you log in: Need further information? Submit a ticket by sending an email to Support@Plus.Live or use the “Chat” option ...
Can I schedule Dashboards to run and email automatically?
Yes, absolutely. Depending on your Permissions, click on Schedule Dashboards, under the Admin Menu: Then, on the right hand side, click here: Choose the Dashboard, and fill in the relevant information - you're good to go! Need further information? ...
Can I have Data in one Dashboard from different Databases or Data Sources?
Yes, this is possible. You will need to ask your Partner or be trained inhouse on how to do this - please ask our Support desk (see below) for more information. Need further information? Submit a ticket by sending an email to Support@Plus.Live or use ...
Can I connect to more than one Business System or Database, with my licence?
Yes, you can connect to Unlimited Connectors with your licence. Review the Data Connection setting HERE You can also view this more for more information about our different plans: https://plus.live/snapshot-live-pricing/ Need further information? ...
Can I copy a Community Dashboard and modify for my own Business?
Yes, you can copy a Community Dashboard by using the Copy icon, under Edit menu This allows you to rename the copy of the Dashboard and adds the new Dashboard to your Custom Dashboards. Need further information? Submit a ticket (see below) or if ...
Can I connect to MS SQL or another Database, or only to the Supported Business Systems?
Yes, you can connect to other Databases indeed! The Plus.Live team has built connections to the following Database Technologies: Microsoft SQL Server Firebird SQL Server MySQL Server Please check with your Partner or with Plus Software for more ...
How do I invite more Users to Snapshot.Live?
Adding Users to Snapshot is done at the Portal Level. You create a User and invite them. See this section for more information: https://support.plussoftsolutions.com/portal/kb/plus-live/plus-live-portal/getting-started Need further information? ...
What is the Dashboard Cache Time?
All Dashboards, whether Community or Custom, have a Defualt Cache Time. As an example, if the Sales Dashboard was run by one User (with a date range of 12 months) and another User runs the same Sales Dashboard (for the same 12 month range) and that ...
Data limitations when running Dashboards "in the Cloud"
Article Summary This article outlines some information on Data Limitations when trying to represent Big Data in a Dashboard. This is an industry challenge Representing Big Data in a Dashboard can be troublesome. There are limitations as to what can ...
Why Snapshot.Live for your reporting and Business Intelligence requirements?
Why should I use Snapshot.Live? If you're familiar with the Business Intelligence software space, you will understand that it's a very competitive industry. There's lots of B.I. options and more than enough jargon but at the end of the day, ...