Not enough Overdue Transactions

I received the notification, but there’s far fewer Overdue items than I can see in my Business System. Why?

Your administrator User sets the parameters for this list of Debtors.

This is under the Admin menu/App Settings

Send Invoices over X Days Overdue:
  1. Excludes invoices that have overrun their due date by fewer than this many days.

Send Invoices over Y Days since last notification:
  1. This parameter is for AR personnel workflow – if an Invoice Reminder has been sent via Forecast in the last Y Days, that invoice will not appear on this list. This prevents a customer from receiving both a manual notification (E.G. From Send All) AND an automated one from the Overdue Invoice Reminder

Need further information?

Submit a ticket by sending an email to Support@Plus.Live

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